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Published in 2017 at "Journal of Service Management"
DOI: 10.1108/josm-11-2015-0378
Abstract: The proliferation of online brand communities has shifted control over brands from firms to consumers. Demonstrating how marketers can stimulate consumers to use these opportunities and engage with the brand in such communities, the purpose…
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Keywords:
brand communities;
brand;
marketer generated;
generated appeals ... See more keywords