Gratitude for Categories of Needs Before and During the COVID-19 Pandemic
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DOI: 10.1007/s10902-022-00531-4
Abstract: This naturalistic observation study investigated the influence of broad societal events such as the COVID-19 pandemic on public expressions of gratitude. Spontaneously produced gratitude expressions posted by individuals (N = 159) in an online discussion forum were… read more here.
Keywords: categories needs; gratitude expressions; pandemic gratitude; gratitude categories ... See more keywords
Surprise me! On the impact of unexpected benefits on other-praising gratitude expressions
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DOI: 10.1080/02699931.2020.1797638
Abstract: ABSTRACT Gratitude reinforces social bonds. This relationship-regulating function depends on whether and how it is expressed. People can express gratitude in different ways: Beneficiaries may emphasise how they profited from a benefit (self-benefiting) or focus… read more here.
Keywords: praising gratitude; self benefiting; unexpected benefits; impact unexpected ... See more keywords
Customer gratitude expressions and FLEs’ prosocial behavior: insights from delighted customers
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DOI: 10.1108/jsm-03-2024-0105
Abstract: Purpose This study aims to investigate the impact of customers’ delight on the likelihood of frontline employees (FLEs) receiving expressions of gratitude from customers, as well as the subsequent effects on their customer-focused and coworker-focused… read more here.
Keywords: gratitude expressions; customer gratitude; expressions fles; study ... See more keywords