An investigation into the antecedents of frontline service employee guardianship behaviours
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DOI: 10.1108/jstp-06-2020-0124
Abstract: PurposeThis study aims to provide empirically generated insights into the drivers of guardianship behaviour among frontline service employees (FLEs) within retail settings.Design/methodology/approachThe research framework comprises a quantitative survey of 507 frontline service employees at national… read more here.
Keywords: service employee; frontline service; guardianship behaviours; service ... See more keywords