Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry
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DOI: 10.1016/j.ijhm.2020.102678
Abstract: Abstract Online complaints have become increasingly influential on the purchasing behavior of customers in recent years. In an effort analyze large quantities of textual complaints and detail the various aspects of them, Aspect-Based Sentiment Analysis… read more here.
Keywords: hotel; hotel guest; guest cycle; analysis ... See more keywords