Hotels’ sustainability practices and guests’ familiarity, attitudes and behaviours
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DOI: 10.1080/09669582.2020.1775622
Abstract: Abstract This study investigates the effects of hotel’s sustainability practices in three areas of sustainability and familiarity with those practices on hotel guest satisfaction and loyalty in the Kazakhstan hotel industry. Using a structural equation… read more here.
Keywords: familiarity; guest satisfaction; sustainability practices; satisfaction loyalty ... See more keywords
Performance of Organizational Staff and Guest Satisfaction in the Tourism Industry in Indonesia
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DOI: 10.33019/society.v10i1.372
Abstract: The waiter’s role is of great importance in the smooth operation of a restaurant business within the tourism industry. Thus, it is necessary to critically examine the waiter’s performance concerning guest satisfaction in a tourism… read more here.
Keywords: guest satisfaction; satisfaction tourism; tourism industry; restaurant ... See more keywords
Influence of Technology and ICT Policies on Hotel Guest Satisfaction in the Hotel Industry: A Case of 4 and 5 Star Rated Hotels in Nairobi City
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DOI: 10.53819/81018102t6054
Abstract: The adoption of ICT in the hospitality industry is important in the development of business, minimizing costs and the generation of revenue as well as to reach more customers. Across the world, the use of… read more here.
Keywords: star hotels; hotels nairobi; guest satisfaction; technology ... See more keywords