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Published in 2017 at "Public Administration Review"
DOI: 10.1111/puar.12638
Abstract: The abundance of quantitative performance information has motivated multiple studies about how citizens make sense of “hard” performance data. However, research in psychology emphasizes that episodic information (e.g., case stories) often leaves a greater mark…
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Keywords:
information;
performance information;
interest hard;
human interest ... See more keywords