Evaluation Metrics for Health Chatbots: A Delphi Study.
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DOI: 10.1055/s-0041-1736664
Abstract: BACKGROUND In recent years, an increasing number of health chatbots has been published in app stores and described in research literature. Given the sensitive data they are processing and the care settings for which they… read more here.
Keywords: delphi study; evaluation metrics; consensus; evaluation ... See more keywords
Utilization of Self-Diagnosis Health Chatbots in Real-World Settings: Case Study
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DOI: 10.2196/19928
Abstract: Background Artificial intelligence (AI)-driven chatbots are increasingly being used in health care, but most chatbots are designed for a specific population and evaluated in controlled settings. There is little research documenting how health consumers (eg,… read more here.
Keywords: real world; utilization; health; self diagnosis ... See more keywords