From economic crisis to the COVID-19 pandemic crisis: evidence from a mental health helpline in Greece
Sign Up to like & getrecommendations! Published in 2020 at "European Archives of Psychiatry and Clinical Neuroscience"
DOI: 10.1007/s00406-020-01165-4
Abstract: Past experiences on viral epidemics have underscored the importance of considering mental health an integral part of any health response to biological disasters, including the COVID-19 outbreak [1]. In this context, telephone helplines are deemed… read more here.
Keywords: helpline; health; covid pandemic; mental health ... See more keywords
On $$M^{X}/G(M/H)/1$$MX/G(M/H)/1 retrial system with vacation: service helpline performance measurement
Sign Up to like & getrecommendations! Published in 2017 at "Annals of Operations Research"
DOI: 10.1007/s10479-016-2207-3
Abstract: This paper analyzes an unreliable $$M^{X}/G(M/H)/1$$MX/G(M/H)/1 retrial system with vacation. We present closed-form expressions for the important performance indicators of the system, and derive the optimal vacation policies for minimizing the average waiting time of… read more here.
Keywords: retrial system; system; helpline; system vacation ... See more keywords
Exploring the use of telephone helpline pertaining to older adult suicide prevention: A Hong Kong experience.
Sign Up to like & getrecommendations! Published in 2018 at "Journal of affective disorders"
DOI: 10.1016/j.jad.2018.04.093
Abstract: BACKGROUND Older adults usually have a higher suicide rate than the general population. There are helpline services provided to older adults but limited studies have examined the suicidal risks among the users, and how those… read more here.
Keywords: older adult; hong kong; helpline; suicide prevention ... See more keywords
One call makes a difference: An evaluation of the Alzheimer's Association National Helpline on dementia caregiver outcomes.
Sign Up to like & getrecommendations! Published in 2020 at "Patient education and counseling"
DOI: 10.1016/j.pec.2020.09.026
Abstract: OBJECTIVE The study evaluated the effects of care consultation delivered through the Alzheimer's Association National Helpline - a free resource in which master's-level clinicians offer confidential support. The study compared the effectiveness of Helpline "Care… read more here.
Keywords: care consultation; helpline; call; action ... See more keywords
What’s the fuss about? Parent presentations of fussy eating to a parenting support helpline
Sign Up to like & getrecommendations! Published in 2018 at "Public Health Nutrition"
DOI: 10.1017/s1368980017004049
Abstract: Abstract Objective To characterise parent presentations of fussy eating and mealtime interactions at a point of crisis, through analyses of real-time recordings of calls to a parenting helpline. Design Qualitative analysis included an inductive thematic… read more here.
Keywords: presentations fussy; fussy eating; helpline; parent presentations ... See more keywords
P0569 Inflammatory Bowel Disease nursing helpline trends in a large real-world Australasian cohort: Crohn's Colitis Cure (CCC) data insights program
Sign Up to like & getrecommendations! Published in 2025 at "Journal of Crohn's and Colitis"
DOI: 10.1093/ecco-jcc/jjae190.0743
Abstract: The chronic nature of Inflammatory Bowel Disease (IBD) necessitates ongoing engagement between the healthcare team and patients with IBD. Dedicated nurse led helplines have been demonstrated to improve access to care, reduce healthcare costs and… read more here.
Keywords: crohn colitis; cohort; ibd; care ... See more keywords
N53 Managing an ever-increasing inflammatory bowel disease helpline service
Sign Up to like & getrecommendations! Published in 2025 at "Journal of Crohn's and Colitis"
DOI: 10.1093/ecco-jcc/jjae190.1585
Abstract: Inflammatory bowel disease helplines have been initiated by Trusts throughout the country over many years. However many of them are not adequately job planned and have also seen a dramatic rise in calls over the… read more here.
Keywords: ibd; bowel disease; inflammatory bowel; helpline ... See more keywords
Feasibility Pilot Study of an Opioid Helpline for Individuals at High Risk for Opioid Use Disorder
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DOI: 10.1097/adm.0000000000001086
Abstract: Background Evidence suggests that educational interventions delivered by healthcare providers can be effective in altering patients’ attitudes toward pain management and in referral to addiction treatment when appropriate. Time constraints during visits limit the delivery… read more here.
Keywords: opioid helpline; helpline; addiction; opioid use ... See more keywords
Implementation of an Australian helpline for low back pain: protocol of a type 2 hybrid effectiveness-implementation trial
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DOI: 10.1136/bmjopen-2025-106605
Abstract: Introduction Low back pain (LBP) is the leading contributor to disability globally. It has a substantial impact on the lives of those who experience it, and places considerable economic burden on healthcare systems. Despite these… read more here.
Keywords: low back; protocol; australian helpline; helpline ... See more keywords
Detecting changes in help seeker conversations on a suicide prevention helpline during the COVID− 19 pandemic: in-depth analysis using encoder representations from transformers
Sign Up to like & getrecommendations! Published in 2022 at "BMC Public Health"
DOI: 10.1186/s12889-022-12926-2
Abstract: Background Preventatives measures to combat the spread of COVID− 19 have introduced social isolation, loneliness and financial stress. This study aims to identify whether the COVID-19 pandemic is related to changes in suicide-related problems for help… read more here.
Keywords: help seekers; prevention helpline; helpline; suicide prevention ... See more keywords
The impact of the live broadcast of Stromae’s song L’enfer on social media publications, calls to the national helpline, and suicide attempt rates in France
Sign Up to like & getrecommendations! Published in 2025 at "European Psychiatry"
DOI: 10.1192/j.eurpsy.2024.1805
Abstract: Abstract On January 9, 2022, Belgian pop singer Stromae performed his new hit “L’enfer” live on French TV. The song addresses his personal struggles with suicidal ideation. To evaluate the impact of Stromae’s performance, we… read more here.
Keywords: suicide; song; stromae; calls national ... See more keywords