From economic crisis to the COVID-19 pandemic crisis: evidence from a mental health helpline in Greece
Sign Up to like & getrecommendations! Published in 2020 at "European Archives of Psychiatry and Clinical Neuroscience"
DOI: 10.1007/s00406-020-01165-4
Abstract: Past experiences on viral epidemics have underscored the importance of considering mental health an integral part of any health response to biological disasters, including the COVID-19 outbreak [1]. In this context, telephone helplines are deemed… read more here.
Keywords: helpline; health; covid pandemic; mental health ... See more keywords
On $$M^{X}/G(M/H)/1$$MX/G(M/H)/1 retrial system with vacation: service helpline performance measurement
Sign Up to like & getrecommendations! Published in 2017 at "Annals of Operations Research"
DOI: 10.1007/s10479-016-2207-3
Abstract: This paper analyzes an unreliable $$M^{X}/G(M/H)/1$$MX/G(M/H)/1 retrial system with vacation. We present closed-form expressions for the important performance indicators of the system, and derive the optimal vacation policies for minimizing the average waiting time of… read more here.
Keywords: retrial system; system; helpline; system vacation ... See more keywords
Exploring the use of telephone helpline pertaining to older adult suicide prevention: A Hong Kong experience.
Sign Up to like & getrecommendations! Published in 2018 at "Journal of affective disorders"
DOI: 10.1016/j.jad.2018.04.093
Abstract: BACKGROUND Older adults usually have a higher suicide rate than the general population. There are helpline services provided to older adults but limited studies have examined the suicidal risks among the users, and how those… read more here.
Keywords: older adult; hong kong; helpline; suicide prevention ... See more keywords
One call makes a difference: An evaluation of the Alzheimer's Association National Helpline on dementia caregiver outcomes.
Sign Up to like & getrecommendations! Published in 2020 at "Patient education and counseling"
DOI: 10.1016/j.pec.2020.09.026
Abstract: OBJECTIVE The study evaluated the effects of care consultation delivered through the Alzheimer's Association National Helpline - a free resource in which master's-level clinicians offer confidential support. The study compared the effectiveness of Helpline "Care… read more here.
Keywords: care consultation; helpline; call; action ... See more keywords
What’s the fuss about? Parent presentations of fussy eating to a parenting support helpline
Sign Up to like & getrecommendations! Published in 2018 at "Public Health Nutrition"
DOI: 10.1017/s1368980017004049
Abstract: Abstract Objective To characterise parent presentations of fussy eating and mealtime interactions at a point of crisis, through analyses of real-time recordings of calls to a parenting helpline. Design Qualitative analysis included an inductive thematic… read more here.
Keywords: presentations fussy; fussy eating; helpline; parent presentations ... See more keywords
Feasibility Pilot Study of an Opioid Helpline for Individuals at High Risk for Opioid Use Disorder
Sign Up to like & getrecommendations! Published in 2022 at "Journal of Addiction Medicine"
DOI: 10.1097/adm.0000000000001086
Abstract: Background Evidence suggests that educational interventions delivered by healthcare providers can be effective in altering patients’ attitudes toward pain management and in referral to addiction treatment when appropriate. Time constraints during visits limit the delivery… read more here.
Keywords: opioid helpline; helpline; addiction; opioid use ... See more keywords
Detecting changes in help seeker conversations on a suicide prevention helpline during the COVID− 19 pandemic: in-depth analysis using encoder representations from transformers
Sign Up to like & getrecommendations! Published in 2022 at "BMC Public Health"
DOI: 10.1186/s12889-022-12926-2
Abstract: Background Preventatives measures to combat the spread of COVID− 19 have introduced social isolation, loneliness and financial stress. This study aims to identify whether the COVID-19 pandemic is related to changes in suicide-related problems for help… read more here.
Keywords: help seekers; prevention helpline; helpline; suicide prevention ... See more keywords
Technology-Enabled Reform in a Nontraditional Mental Health Service for Eating Disorders: Participatory Design Study.
Sign Up to like & getrecommendations! Published in 2021 at "Journal of medical Internet research"
DOI: 10.2196/19532
Abstract: BACKGROUND The recent Australian National Agenda for Eating Disorders highlights the role technology can play in improving accessibility and service development through web-based prevention, early access pathways, self-help, and recovery assistance. However, engagement with the… read more here.
Keywords: eating disorders; helpline; solution; participatory design ... See more keywords
Automated Monitoring Reports of the Activity of the French National Professional Suicide Prevention Helpline.
Sign Up to like & getrecommendations! Published in 2023 at "Studies in health technology and informatics"
DOI: 10.3233/shti230177
Abstract: The French Professional Suicidal Helpline 3114 was launched on October 1st, 2021. The objective of this study was to implement automated reports of the activity of the suicidal helpline. We developed automated reports and presentations… read more here.
Keywords: activity french; monitoring reports; automated monitoring; helpline ... See more keywords
Help-Seeking from a National Youth Helpline in Australia: An Analysis of Kids Helpline Contacts
Sign Up to like & getrecommendations! Published in 2021 at "International Journal of Environmental Research and Public Health"
DOI: 10.3390/ijerph18116024
Abstract: Counselling helplines or hotlines are key support services for young people with mental health concerns or in suicide and self-harm crises. We aimed to describe young peoples’ use of a national youth helpline (Kids Helpline,… read more here.
Keywords: helpline; helpline australia; youth helpline; kids helpline ... See more keywords