The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance
Sign Up to like & getrecommendations! Published in 2017 at "Cornell Hospitality Quarterly"
DOI: 10.1177/1938965516649053
Abstract: To explore the organizational antecedents of proactive customer service performance (PCSP), we developed and tested a multi-level model of the impact of high-commitment human resource (HR) practices on PCSP in the hospitality industry. Drawing on… read more here.
Keywords: customer service; commitment; proactive customer; commitment practices ... See more keywords
How does high-commitment work systems stimulate employees’ creative behavior? A multilevel moderated mediation model
Sign Up to like & getrecommendations! Published in 2022 at "Frontiers in Psychology"
DOI: 10.3389/fpsyg.2022.904174
Abstract: How to effectively stimulate employees’ creative behavior is a hot topic in the field of organizational behavior. Based on conservation of resources theory and substitutes for leadership theory, this paper discusses the impact of high-commitment… read more here.
Keywords: employees creative; work systems; creative behavior; high commitment ... See more keywords
High-Commitment Work Practices and the Social Responsibility Issue: Interaction and Benefits
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DOI: 10.3390/su13020459
Abstract: Human Resource Management (HRM) has a potentially vital role to play in addressing the new challenges that companies have to face and in delivering initiatives in the framework of corporate sustainability. Our work attempts to… read more here.
Keywords: work practices; high commitment; interaction; commitment work ... See more keywords