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Published in 2020 at "Annals of Tourism Research"
DOI: 10.1016/j.annals.2019.102842
Abstract: Abstract Free Wi-Fi connection is a prevalent service in the modern hotel industry. The effects of Wi-Fi services on customers' satisfaction have been investigated in existing literature. However, the attributes that lead to customers' negative…
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Keywords:
hotel reviews;
reviews flaws;
hook fast;
let hook ... See more keywords