Content Analysis of Negative Online Reviews of Hospice Agencies in the United States
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DOI: 10.1001/jamanetworkopen.2019.21130
Abstract: IMPORTANCE As online reviews of health care become increasingly integral to patient decision-making, understanding their content can help health care practices identify and address patient concerns. OBJECTIVE To identify the most frequently cited complaints in… read more here.
Keywords: hospice agencies; profit; online reviews; hospice ... See more keywords