A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world: The role of service robots
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DOI: 10.1016/j.ijhm.2020.102661
Abstract: This study aims to develop a conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world. Several theoretical approaches such as resource-based view, value chain analysis, stakeholder theory, PESTEL analysis,… read more here.
Keywords: system; delivery system; service delivery; service ... See more keywords
Working Capital Financing, Firm Performance and Financial Flexibility: Evidence from Indian Hospitality Firms
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DOI: 10.1177/0972150920961371
Abstract: This article examines the relationship between working capital financing and firm performance for a sample of 185 Indian hospitality firms. In addition, this study examines the impact of financial ... read more here.
Keywords: financing firm; working capital; capital financing; indian hospitality ... See more keywords
Sustainable leadership and sustainable performance of hospitality firms in South Africa
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DOI: 10.9770/jesi.2021.8.4(37)
Abstract: Sustainable leaders use the resources of their organisations to solve environmental and social challenges while generating value for the shareholders. This study investigated the relationship between sustainable leadership and sustainable performance of hospitality firms. Financial,… read more here.
Keywords: sustainable leadership; leadership; sustainable performance; hospitality firms ... See more keywords