Rainfall option impact on profits of the hospitality industry through scenario correlation and copulas
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DOI: 10.1007/s10479-019-03442-5
Abstract: This work introduces and empirically tests an option contract designed to manage rainfall risk of hospitality firms. It contributes to the literature on weather derivatives in tourism. We deal with a rainfall option designed to… read more here.
Keywords: option; hospitality industry; rainfall option; scenario correlation ... See more keywords
The Integration between Service Value and Service Recovery in the Hospitality Industry: An Application of QFD and ANP
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DOI: 10.1016/j.ijhm.2018.03.010
Abstract: Abstract Research in service recovery has attracted significant attention in recent years, but few studies have focused on service recovery from both customer and expert perspectives simultaneously. This study aims to address this research gap… read more here.
Keywords: hospitality industry; service recovery; service; qfd ... See more keywords
Incorporating a gender approach in the hospitality industry: Female executives’ perceptions
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DOI: 10.1016/j.ijhm.2018.05.008
Abstract: Abstract Despite the increasing presence of women in the hospitality labour market, empirical evidence shows persistent horizontal and vertical segregation, as well as a pay gap - a situation that perpetuates lost opportunities for the… read more here.
Keywords: gender; female executives; hospitality; approach hospitality ... See more keywords
A review of the business case for CSR in the hospitality industry
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DOI: 10.1016/j.ijhm.2019.102330
Abstract: Abstract Despite prolific research on corporate social responsibility (CSR) in its various forms in the hospitality industry, there is no consensus regarding the business case for CSR initiatives. Using a stakeholder lens, we review the… read more here.
Keywords: review; csr; hospitality; hospitality industry ... See more keywords
The effect of COVID-19 pandemic on domestic tourism: A DEMATEL method analysis on quarantine decisions
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DOI: 10.1016/j.ijhm.2020.102719
Abstract: Countries' most effective methods to reduce the impact of outbreaks are quarantine the regions during the pandemic periods. Quarantine decisions during a pandemic directly affect the hospitality industry. There is no universal guideline regarding the… read more here.
Keywords: hospitality industry; dematel method; covid pandemic; quarantine decisions ... See more keywords
The role of business model innovation in the hospitality industry during the COVID-19 crisis
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DOI: 10.1016/j.ijhm.2020.102723
Abstract: Abstract The hospitality industry worldwide is among the hardest-hit industries from the COVID-19 lockdowns. Initial theoretical and practical observations in the hospitality industry indicate that business model innovation (BMI) might be a solution to recover… read more here.
Keywords: hospitality; hospitality industry; business model; crisis ... See more keywords
COVID-19-induced layoff, survivors’ COVID-19-related stress and performance in hospitality industry: The moderating role of social support
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DOI: 10.1016/j.ijhm.2021.102912
Abstract: Abstract The COVID-19 pandemic has hit the hospitality industry hard globally, resulting in millions of employees being laid off. Drawing upon the conservation of resources theory, this study aims to empirically examine how and when… read more here.
Keywords: induced layoff; role; covid induced; hospitality industry ... See more keywords
Human dimension of the hospitality industry: Working conditions and psychological well-being among European servers
Sign Up to like & getrecommendations! Published in 2019 at "Journal of Hospitality and Tourism Management"
DOI: 10.1016/j.jhtm.2019.10.013
Abstract: Abstract This study aims to analyse the human dimension of the European hospitality industry. The working conditions (e.g. employment, physical, psychosocial and organisational circumstances) of servers against a control group of employees from other service… read more here.
Keywords: working conditions; industry working; hospitality industry; psychological well ... See more keywords
The disruptive mobile wallet in the hospitality industry: An extended mobile technology acceptance model
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DOI: 10.1016/j.techsoc.2020.101430
Abstract: Given that the mobile wallet has become a disruptive innovation, especially in the Malaysian hospitality industry, this study investigates the adoption of mobile wallet in the hospitality industry among consumers. Different from the extant literature,… read more here.
Keywords: wallet; hospitality industry; mobile wallet; technology ... See more keywords
Improving frontline service employees' innovative behavior using conflict management in the hospitality industry: The mediating role of engagement
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DOI: 10.1016/j.tourman.2018.06.035
Abstract: Abstract Conflict within an organization is inescapable. However when frontline hotel employees can overcome conflicts their levels of engagement can increase and innovative behavior may emerge. The purpose of this study was to verify that… read more here.
Keywords: innovative behavior; management hospitality; hospitality industry; conflict management ... See more keywords
Greening the hospitality industry: How do green human resource management practices influence organizational citizenship behavior in hotels? A mixed-methods study
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DOI: 10.1016/j.tourman.2018.12.008
Abstract: Abstract Despite the important contribution made by green human resource management (GHRM) towards organizational citizenship behavior for the environment (OCBE), few published studies have investigated this significant contemporary topic in the hospitality industry, which constitutes… read more here.
Keywords: hospitality industry; management; methodology; green human ... See more keywords