Transformative hospitality services: A conceptualization and development of organizational dimensions
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DOI: 10.1016/j.jbusres.2021.05.028
Abstract: Abstract The hospitality industry increasingly adopted well-being practices. However, academic literature has neglected to understand how hospitality organizations design services to improve well-being for customers, employees, communities, and societal and environmental well-being. This paper develops a… read more here.
Keywords: transformative hospitality; hospitality organizations; organizational dimensions; hospitality services ... See more keywords