Transformative hospitality services: A conceptualization and development of organizational dimensions
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DOI: 10.1016/j.jbusres.2021.05.028
Abstract: Abstract The hospitality industry increasingly adopted well-being practices. However, academic literature has neglected to understand how hospitality organizations design services to improve well-being for customers, employees, communities, and societal and environmental well-being. This paper develops a… read more here.
Keywords: transformative hospitality; hospitality organizations; organizational dimensions; hospitality services ... See more keywords
A comparative study of online review management in hospitality services
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DOI: 10.1504/ijsom.2021.10034631
Abstract: Managing online reviews has become an essential task for managers thanks to the profound impact of customer online reviews on hospitality services. Multinational hospitality services face mounting challenges of managing online reviews posted by domestic… read more here.
Keywords: management; review management; online review; hospitality services ... See more keywords