The effects of hotel attribute performance on electronic word-of-mouth (eWOM) behaviors
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DOI: 10.1016/j.ijhm.2018.03.006
Abstract: Abstract We treated electronic word-of-mouth (eWOM) behavior as a multidimensional construct and investigated the salient predictors for each individual eWOM behavior in this study, with an emphasis on hotel attribute performance. The results show that… read more here.
Keywords: electronic word; hotel attribute; performance; ewom behaviors ... See more keywords
Inconsistent behavior in online consumer reviews: The effects of hotel attribute ratings on location
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DOI: 10.1016/j.tourman.2018.10.034
Abstract: Abstract The purpose of this article is to analyze the effects of hotel attribute ratings on location. This analysis is highly pertinent given the prevailing use of reviews and their potential interdependence. Within the framework… read more here.
Keywords: attribute ratings; hotel attribute; ratings location; location ... See more keywords