Hotel attributes and overall customer satisfaction: What did COVID-19 change?
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DOI: 10.1016/j.tmp.2021.100867
Abstract: Abstract The effect of hotel attributes on customer satisfaction has been well studied in hospitality literature. However, the importance of hotel attributes for customer satisfaction may change due to the prevailing global pandemic given (1)… read more here.
Keywords: customer satisfaction; hotel attributes; attributes overall; hotel ... See more keywords