Does hotel cleanliness correlate with surfaces guests contact?
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DOI: 10.1108/ijchm-02-2018-0105
Abstract: Purpose This study aims to strengthen implications about hotel cleaning outcomes by comparing guests’ perception of the amount of contact they have with cleanliness of hotel surfaces. Design/methodology/approach This study used two data-collection methods, a… read more here.
Keywords: hotel; guest contact; hotel cleanliness; study ... See more keywords
Do guests care more about hotel cleanliness during COVID-19? Understanding factors associated with cleanliness importance of hotel guests
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DOI: 10.1108/ijchm-08-2022-0956
Abstract: Purpose Growing health concerns amid the COVID-19 pandemic have led guests to focus on various aspects of hotel cleanliness. This study aims to investigate whether customers’ perceived importance of hotel cleanliness during their stay depends… read more here.
Keywords: cleanliness; importance hotel; hotel cleanliness; guests care ... See more keywords