Hotel employee perceived crisis shocks: Conceptual and scale development
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DOI: 10.1016/j.jhtm.2022.04.005
Abstract: Limited research assesses the impacts of crises on hotels from the individual employee perspective, and hotel employee perceived crisis shocks (HEPCS) lack empirical investigation and scale development. This mixed-method research conceptualized HEPCS and validated a… read more here.
Keywords: hotel; employee perceived; hotel employee; crisis ... See more keywords
Hotel employee satisfaction in the digital era: an exploratory study
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DOI: 10.1080/13032917.2020.1821725
Abstract: In the digital era, social media is playing an increasingly significant role in the hotel workplace and hotel management practices (Michopoulou & Moisa, 2019). This digital transformation poses new... read more here.
Keywords: employee satisfaction; digital era; hotel employee; satisfaction digital ... See more keywords