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Published in 2020 at "International Journal of Hospitality Management"
DOI: 10.1016/j.ijhm.2020.102678
Abstract: Abstract Online complaints have become increasingly influential on the purchasing behavior of customers in recent years. In an effort analyze large quantities of textual complaints and detail the various aspects of them, Aspect-Based Sentiment Analysis…
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Keywords:
hotel;
hotel guest;
guest cycle;
analysis ... See more keywords