Exploring the effectiveness of hotel management's responses to negative online comments
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DOI: 10.1016/j.lingua.2018.10.004
Abstract: Abstract The present study aims to identify the linguistic strategies and resources that characterize the review response genre, hotel management's responses addressing negative comments posted by dissatisfied customers on travel websites. It has been established… read more here.
Keywords: hotel management; exploring effectiveness; hotel; management ... See more keywords
Giving offense and making amends: How hotel management attempts to manage rapport with dissatisfied customers
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DOI: 10.1016/j.pragma.2016.12.001
Abstract: Abstract Information about the quality of the accommodation services provided by hotels in different cities across the globe can now be conveniently obtained by accessing travelers’ reviews posted on various travel websites such as TripAdvisor,… read more here.
Keywords: hotel management; dissatisfied customers; rapport dissatisfied; hotel ... See more keywords
Hotel management agreements in Nigeria: the Melange Abuja
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DOI: 10.1108/eemcs-09-2022-0339
Abstract: Learning outcomes At the end of the case, a successful learner will be able to:▪ develop sound criteria to guide investors entering into hotel management agreements (HMAs);▪ reconcile principal and agent disputes through the lens… read more here.
Keywords: management agreements; muyiwa; management; hotel ... See more keywords