Negotiated exchanges in the online hospitality market: Hoteliers and hotel managers’ perceptions of Booking.com
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DOI: 10.1016/j.ijhm.2021.103010
Abstract: Abstract Social exchange theory and online business-to-business (B2B) relational exchanges have been scarcely examined in the hospitality sector. Taking into consideration this research gap and the expansion of online travel agencies (OTAs), this exploratory study… read more here.
Keywords: hospitality; negotiated exchanges; booking com; hoteliers hotel ... See more keywords
Hotel managers' intentions towards female hiring: An application to the theory of planned behaviour
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DOI: 10.1016/j.tmp.2020.100741
Abstract: Abstract Hotel managers who run daily operations and interview new employees play a vital role in gender equality. Based on the theory of planned behaviour (TPB), this paper examines the factors that affect hotel managers'… read more here.
Keywords: planned behaviour; theory planned; hotel managers; managers intentions ... See more keywords
Do five-star hotel managers know their customers’ priorities? An AHP-Prioritised scorecard study
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DOI: 10.1108/emjb-03-2018-0020
Abstract: Purpose Regular surveys by the Malta Hotels & Restaurants Association indicate a substantial improvement in the financial performance of five-star hotels in Malta in recent years. Therefore, the purpose of this paper is to investigate… read more here.
Keywords: five star; hotel; customer; hotel managers ... See more keywords