Semantic model to extract tips from hotel reviews
Sign Up to like & getrecommendations! Published in 2020 at "Electronic Commerce Research"
DOI: 10.1007/s10660-020-09446-9
Abstract: E-commerce is growing at a swift pace, and the related content on the web is exploding. This is due to the shift of a massive amount of sales and bookings to the online platform. A… read more here.
Keywords: hotel reviews; number reviews; semantic model; model extract ... See more keywords
Let's hook up fast! Hotel reviews and Wi-Fi flaws
Sign Up to like & getrecommendations! Published in 2020 at "Annals of Tourism Research"
DOI: 10.1016/j.annals.2019.102842
Abstract: Abstract Free Wi-Fi connection is a prevalent service in the modern hotel industry. The effects of Wi-Fi services on customers' satisfaction have been investigated in existing literature. However, the attributes that lead to customers' negative… read more here.
Keywords: hotel reviews; reviews flaws; hook fast; let hook ... See more keywords
Modeling consumer distrust of online hotel reviews
Sign Up to like & getrecommendations! Published in 2018 at "International Journal of Hospitality Management"
DOI: 10.1016/j.ijhm.2017.12.005
Abstract: Abstract The online reviews literature has tended to focus on exploring perspectives such as the recipient’s attitude, reviews’ message-based factors, reviews’ trustworthiness, and hotel sales. But research fails to address the underlying processes of consumer… read more here.
Keywords: online hotel; hotel reviews; hotel; consumer distrust ... See more keywords
Unveiling the effects of figurative meanings in manipulated online hotel reviews on consumers' behavioral intentions
Sign Up to like & getrecommendations! Published in 2020 at "Asia Pacific Journal of Marketing and Logistics"
DOI: 10.1108/apjml-06-2019-0398
Abstract: The present study develops a conceptual model that shows how the manipulation attributes of word choice, sentence fluency, convention of meaning, and organization of sentence structure in online hotel reviews are connected to linguistic errors,… read more here.
Keywords: online hotel; hotel reviews; effects figurative; linguistic errors ... See more keywords
Roles of negative emotions in customers’ perceived helpfulness of hotel reviews on a user-generated review website: A text mining approach
Sign Up to like & getrecommendations! Published in 2017 at "International Journal of Contemporary Hospitality Management"
DOI: 10.1108/ijchm-10-2015-0626
Abstract: Purpose This paper aims to explore how emotional expressions embedded in online hotel reviews influence consumers’ helpfulness perceptions. In particular, this study develops and tests hypotheses analyzing empirical data with a text-mining method in the… read more here.
Keywords: emotional expressions; text mining; perceived helpfulness; hotel reviews ... See more keywords