Diversify or Concentrate: The Impact of Customer Concentration on Corporate Social Responsibility
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DOI: 10.1016/j.ijpe.2021.108214
Abstract: Abstract Previous studies on the impact of customer concentration on firm-level outcomes mainly focus on financial and operational variables, and the influence of a concentrated customer base remains controversial. As one of the important issues… read more here.
Keywords: customer; corporate social; customer concentration; impact customer ... See more keywords
Let us work together: The impact of customer strategic alliances on IPO underpricing and post-IPO performance
Sign Up to like & getrecommendations! Published in 2021 at "Journal of Corporate Finance"
DOI: 10.1016/j.jcorpfin.2021.101899
Abstract: Abstract Leveraging the availability of three years of pre-IPO data and related vs unrelated-party customer information for Chinese firms, we examine the impact of customer strategic alliances (CSA) on IPO underpricing from 2007 to 2015.… read more here.
Keywords: customer strategic; post ipo; impact customer; ipo underpricing ... See more keywords
The Impact of Customer Relationship Management and Company Reputation on Customer Loyalty: The Mediating Role of Customer Satisfaction
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DOI: 10.1080/15332667.2020.1840904
Abstract: This study investigates the impact of customer relationship management (CRM) and company reputation on customer loyalty with customer satisfaction mediating the relation among small and medium-size... read more here.
Keywords: customer relationship; relationship management; customer; impact customer ... See more keywords