Impoliteness in negative online consumer reviews: A cross-language and cross-sector comparison
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DOI: 10.1515/ip-2020-0001
Abstract: Abstract This article presents a multifaceted comparative investigation into the linguistic impoliteness in the negative online consumer reviews on one of the world’s largest e-commerce tycoons and the flagship giant Amazon. The findings were derived… read more here.
Keywords: impoliteness negative; consumer reviews; negative online; online consumer ... See more keywords