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Published in 2020 at "Journal of the Academy of Marketing Science"
DOI: 10.1007/s11747-020-00730-6
Abstract: Continuous improvement products (CIPs) are designed so that firms can make post-purchase improvements without requiring the user to fully replace the product. Although CIPs are becoming increasingly common in the marketplace, there are challenges in…
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Keywords:
improvement;
information;
product;
continuous improvement ... See more keywords