Improving Last-Mile Service Delivery Using Phone-Based Monitoring
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DOI: 10.1257/app.20190783
Abstract: Improving “last-mile” public-service delivery is a recurring challenge in developing countries. Could the widespread adoption of mobile phones provide a scalable, cost-effective means for improvement? We use a large-scale experiment to evaluate the impact of… read more here.
Keywords: improving last; service delivery; last mile; based monitoring ... See more keywords