Critical incidents of student satisfaction at German universities
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DOI: 10.1108/ijem-06-2015-0071
Abstract: Purpose The purpose of this paper is to advance a classification of satisfactory and unsatisfactory critical incidents of student-university relationships at German universities. Design/methodology/approach Using the Critical Incident Technique (CIT), this paper reports the results… read more here.
Keywords: satisfaction; student; incidents student; german universities ... See more keywords