The impact of technological innovation on service delivery: social media and smartphone integration in a 311 system
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DOI: 10.1080/14719037.2021.1877794
Abstract: Coproduction and digital service delivery are innovative strategies public managers use to improve service delivery. This article analyzes whether technological changes to coproduction systems impr... read more here.
Keywords: impact technological; service delivery; innovation service; service ... See more keywords