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Published in 2020 at "Organizacija"
DOI: 10.2478/orga-2020-0012
Abstract: Abstract Background and purpose: The hospitality industries need to create benevolent work environment and social activities that stimulate frontline service employees (FLEs) innovative behavior. Drawing on social capital theory, this study aims to examine the…
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Keywords:
knowledge;
innovative service;
service behavior;
service ... See more keywords