Fostering Frontline Employees’ Innovative Service Behavior: The Role of Workplace Friendship and Knowledge Sharing Process
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DOI: 10.2478/orga-2020-0012
Abstract: Abstract Background and purpose: The hospitality industries need to create benevolent work environment and social activities that stimulate frontline service employees (FLEs) innovative behavior. Drawing on social capital theory, this study aims to examine the… read more here.
Keywords: knowledge; innovative service; service behavior; service ... See more keywords