Power and Politics in New Service Development: An Insider Action Research Study
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DOI: 10.1007/s11213-021-09571-y
Abstract: This paper examines power dynamics and political challenges which an insider action researcher without line authority or formal power encountered while leading cross-functional New Service Development (NSD) initiatives in a traditional, publicly funded university. NSD,… read more here.
Keywords: power; service development; insider action; action ... See more keywords