Exploring the Impacts of Service Robot Interaction Cues on Customer Experience in Small-Scale Self-Service Shops
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DOI: 10.3390/su172210368
Abstract: Since service robots serving as salespersons are expected to be deployed efficiently and sustainably in retail environments, this paper explores the impacts of their interaction cues on customer experiences within small-scale self-service shops. The corresponding… read more here.
Keywords: interaction cues; service; cues customer; customer experiences ... See more keywords