Customers’ Intentions to Switch to Internet-Only Banks: Perspective of the Push-Pull-Mooring Model
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DOI: 10.3390/su13148062
Abstract: The advent of fintech is blowing a new wind into the financial industry. New business models have been created and consumers’ access to financial services is higher than ever. Internet-only banks based on advanced information… read more here.
Keywords: mooring model; switch internet; pull mooring; model ... See more keywords
Mobile Banking Service Design Attributes for the Sustainability of Internet-Only Banks: A Case Study of KakaoBank
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DOI: 10.3390/su15086428
Abstract: The rapid development of information technology and the diffusion of Internet-only banks have made mobile banking an essential service in Korea. Meanwhile, the spread of non-face-to-face services triggered by the COVID-19 pandemic is encouraging continuous… read more here.
Keywords: mobile banking; internet banks; sustainability; service ... See more keywords