How does performance feedback shape public managers’ inclination to involve frontline professionals? Evidence from a conjoint experiment
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DOI: 10.1080/10967494.2024.2406432
Abstract: Abstract Research suggests that public managers sometimes struggle to make sense of and use performance feedback in decision making and that, importantly, involving frontline professionals could help with such evidence-based decision making. Therefore, this study… read more here.
Keywords: public managers; frontline professionals; involve frontline; performance feedback ... See more keywords