“You’re Always Jumping Through Hoops”: Journey Mapping the Care Experiences of Individuals With Opioid Use Disorder-associated Endocarditis
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DOI: 10.1097/adm.0000000000000648
Abstract: Objectives: Serious infectious complications of opioid use disorder (OUD), and specifically endocarditis, are becoming more common in the US. Individuals with OUD-associated endocarditis require long periods of complex medical care, often face recurrent addiction- and… read more here.
Keywords: care; associated endocarditis; oud associated; journey mapping ... See more keywords
Customer complaint journey mapping: a qualitative approach
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DOI: 10.1108/bfj-11-2019-0849
Abstract: This paper aims to extend the customer complaint behaviour (CCB) knowledge by introducing a visual technique called customer complaint journey mapping as a means of capturing and understanding multi-faceted service failures involving multiple actors.,Research participants… read more here.
Keywords: customer complaint; complaint journey; journey mapping; complaint ... See more keywords
Reporting and conducting patient journey mapping research in healthcare: A scoping review
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DOI: 10.1111/jan.15479
Abstract: Abstract Aim To identify how patient journey mapping is being undertaken and reported. Design A scoping review of the literature was undertaken using JBI guidance. Data Sources Databases were searched in July 2021 (16th–21st), including… read more here.
Keywords: journey mapping; review; mapping research; patient journey ... See more keywords
It's the Destination and the Journey—A Mapping of the Challenges in Transport and Referral for Maternal and Newborn Health in Pandemics and Beyond
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DOI: 10.3389/fpubh.2021.612409
Abstract: Citation: Sacks E, Brizuela V and Perrotta C (2021) It’s the Destination and the Journey—A Mapping of the Challenges in Transport and Referral for Maternal and Newborn Health in Pandemics and Beyond. Front. Public Health… read more here.
Keywords: mapping challenges; destination journey; journey mapping; transport referral ... See more keywords