A holistic approach to manage environmental quality by using the Kano model and social cognitive theory
Sign Up to like & getrecommendations! Published in 2019 at "Corporate Social Responsibility and Environmental Management"
DOI: 10.1002/csr.1828
Abstract: Since its first proposition in 1984, the Kano model has been used extensively in a variety of contexts within industries and academic research demonstrating its wide applicability. The Kano model allows for describing the relationship… read more here.
Keywords: environmental quality; kano model; model; social cognitive ... See more keywords
Using refined kano model and decision trees to discover learners’ needs for teaching videos
Sign Up to like & getrecommendations! Published in 2022 at "Multimedia Tools and Applications"
DOI: 10.1007/s11042-021-11744-9
Abstract: With the advancement of technology and the spread of the COVID19 epidemic, learning can no longer only be done through face-to-face teaching. Numerous digital learning materials have appeared in large numbers, changing people’s learning mode.… read more here.
Keywords: refined kano; learners needs; teaching videos; discover learners ... See more keywords
Eliciting Information Needs of Child Patients: Adapting the Kano Model to the Design of mHealth Applications.
Sign Up to like & getrecommendations! Published in 2022 at "Methods of information in medicine"
DOI: 10.1055/s-0042-1749359
Abstract: BACKGROUND Health care services are increasingly being digitized, but extant literature shows that digital technologies and applications are often developed without careful consideration of user needs. Research is needed to identify and investigate best-in-class methods… read more here.
Keywords: mhealth; information; kano model; child patients ... See more keywords
Evaluating factors affecting patient satisfaction using the Kano model.
Sign Up to like & getrecommendations! Published in 2019 at "International journal of health care quality assurance"
DOI: 10.1108/ijhcqa-02-2018-0056
Abstract: PURPOSE Healthcare providers are increasing their focus on patient satisfaction and patient-oriented services as they play a significant role in managing rising costs, elevating service quality and establishing sustainable quality improvement strategies. In recent years,… read more here.
Keywords: quality; satisfaction; kano model; model ... See more keywords
Combining Sentiment Analysis With a Fuzzy Kano Model for Product Aspect Preference Recommendation
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DOI: 10.1109/access.2018.2875026
Abstract: Item-based collaborative filtering (ItemCF) is a proven algorithm in recommendation systems that is based on a neighborhood algorithm, but it neglects the influence of sentiment in different aspects. However, customers always express their opinion in… read more here.
Keywords: fuzzy kano; recommendation; sentiment analysis; kano model ... See more keywords
KANO Model-Enabled Performance Evaluation of Urban Public Sports Services
Sign Up to like & getrecommendations! Published in 2022 at "Computational Intelligence and Neuroscience"
DOI: 10.1155/2022/1749616
Abstract: Starting from the goal of overall equalization of basic public services by 2035 as proposed in the report of the 19th Party Congress, firstly the research history of the equalization of public sports services in… read more here.
Keywords: sports services; public sports; kano model; performance evaluation ... See more keywords
Research on Quality Evaluation of Product Interactive Aging Design Based on Kano Model
Sign Up to like & getrecommendations! Published in 2022 at "Computational Intelligence and Neuroscience"
DOI: 10.1155/2022/3869087
Abstract: At present, China's population aging presents the characteristics of large base, fast aging process, and old age, but the research and development of product aging design in China is relatively late, which brings additional pressure… read more here.
Keywords: aging design; quality; product; kano model ... See more keywords
Understanding customer requirements through quantitative analysis of an improved fuzzy Kano’s model
Sign Up to like & getrecommendations! Published in 2017 at "Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture"
DOI: 10.1177/0954405415598894
Abstract: Customer requirement analysis has become a primary concern for companies who compete in the global market. Kano’s model, as a customer-driven tool, has been widely used for customer requirement analysis in product improvement. Although a… read more here.
Keywords: customer; model; fuzzy kano; customer requirements ... See more keywords
Integrating fuzzy Kano model and fuzzy importance–performance analysis to analyse the attractive factors of new products
Sign Up to like & getrecommendations! Published in 2020 at "International Journal of Distributed Sensor Networks"
DOI: 10.1177/1550147720920222
Abstract: The sorting mechanism underlying the traditional evaluation grid method with attractive factors mainly represents the time or the paired comparison method. However, the current approach employed to identify abstract factors of attractiveness may not be… read more here.
Keywords: importance performance; analysis; model; fuzzy kano ... See more keywords
New Design Approach for Oil Palm Transportation Processes Using Kano Model and QFD
Sign Up to like & getrecommendations! Published in 2021 at "Applied Engineering in Agriculture"
DOI: 10.13031/aea.14372
Abstract: HighlightsApplication of Kano model based on customer’s requirements and quality function deployment for oil palm fresh fruit bunch transportationNew vehicle design based on the analysisCost-benefit analysis comparing new transportation design with an existing oneAbstract. Existing… read more here.
Keywords: transportation; oil palm; design; kano model ... See more keywords
Service quality assessment and enhancement using Kano model
Sign Up to like & getrecommendations! Published in 2022 at "PLoS ONE"
DOI: 10.1371/journal.pone.0264423
Abstract: Success in the retail sector is highly dependent on customer satisfaction. Maintaining a competitive edge depends upon the service providers knowing and enacting what is important to their customers. Multiple studies have employed various research… read more here.
Keywords: service; using kano; customer; kano model ... See more keywords