Water for the urban poor: Balancing financial and social objectives through service differentiation in the Kenyan water sector
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DOI: 10.1016/j.jup.2017.08.001
Abstract: Kenyan water utilities face a challenge of balancing the financial objective of commercial viability with the social objective of service expansion. To achieve this, they employ service differentiation in which different categories of consumers receive… read more here.
Keywords: balancing financial; water; kenyan water; service ... See more keywords