Exploring the relationship between the emotional labor and performance in the Jordanian insurance industry
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DOI: 10.1007/s12144-018-9935-2
Abstract: The present study explores the relationship between emotional labor and employee performance. Specifically, this research analyses whether human resource practices, such as service training, can moderate the effect of emotional labor on the performance of… read more here.
Keywords: emotional labor; relationship emotional; labor performance; performance ... See more keywords