Impact of lean service, workplace environment, and social practices on the operational performance of India post service industry
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DOI: 10.1007/s10479-021-04087-z
Abstract: This paper aims to study the determinants of the Lean Service System (LSS) on the Operational Performance (OP) of India's mail service in the National Sorting Hub (NSH), Mangaluru, Karnataka, the southern part of India.… read more here.
Keywords: operational performance; service industry; lean service; india ... See more keywords