Articles with "learned norwegian" as a keyword



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Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government

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Published in 2022 at "European Journal of Information Systems"

DOI: 10.1080/0960085x.2022.2096490

Abstract: ABSTRACT Advancements in human/AI interactions led to smartification of public services via the use of chatbots. Here, we present findings from a clinical inquiry research project in a key public service organisation in Norway. In… read more here.

Keywords: lessons learned; service; norwegian government; human interactions ... See more keywords