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Published in 2022 at "European Journal of Information Systems"
DOI: 10.1080/0960085x.2022.2096490
Abstract: ABSTRACT Advancements in human/AI interactions led to smartification of public services via the use of chatbots. Here, we present findings from a clinical inquiry research project in a key public service organisation in Norway. In…
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Keywords:
lessons learned;
service;
norwegian government;
human interactions ... See more keywords