Is the library open? How the pandemic has changed the provision of virtual reference services
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DOI: 10.1108/rsr-04-2021-0014
Abstract: PurposeThe purpose of this paper is to investigate the impact of the pandemic on the questions received via chat reference at a Canadian university library.Design/methodology/approachA qualitative analysis using coding of chat transcripts and a quantitative… read more here.
Keywords: pandemic changed; open pandemic; reference; library open ... See more keywords