Can listening training empower service employees? The mediating roles of anxiety and perspective-taking
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DOI: 10.1080/1359432x.2020.1776701
Abstract: ABSTRACT Can improving employees’ interpersonal listening abilities impact their emotions and cognitions during difficult conversations at work? The studies presented here examined the effectiveness of listening training on customer service employees. It was hypothesized that… read more here.
Keywords: listening abilities; difficult conversations; perspective taking; service employees ... See more keywords
Short‐term plasticity of neuro‐auditory processing induced by musical active listening training
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DOI: 10.1111/nyas.14899
Abstract: Although there is strong evidence for the positive effects of musical training on auditory perception, processing, and training‐induced neuroplasticity, there is still little knowledge on the auditory and neurophysiological short‐term plasticity through listening training. In… read more here.
Keywords: listening training; term plasticity; auditory; short term ... See more keywords