Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees
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DOI: 10.1016/j.ijhm.2018.03.018
Abstract: Abstract High employee turnover has been a concern of the hotel practitioners and academics. Previous research more focused on reducing employee turnover by improving economic incentives. However, psychological incentives are getting more concerned now. This… read more here.
Keywords: hotel; loyalty; loyalty employees; commitment ... See more keywords