Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory
Sign Up to like & getrecommendations! Published in 2018 at "Transportation Research Part A: Policy and Practice"
DOI: 10.1016/j.tra.2018.05.012
Abstract: Abstract Understanding passenger loyalty to public transit is important because it is a major determinant of urban and transport sustainability. An integrated framework to investigate loyalty by integrating Satisfaction-Loyalty Theory with Expectation-Confirmation Theory (ECT) is… read more here.
Keywords: theory; loyalty; satisfaction loyalty; public transit ... See more keywords
What influences satisfaction and loyalty in public transport? A review of the literature
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DOI: 10.1080/01441647.2017.1298683
Abstract: ABSTRACT Public transport ridership retention is a challenge for many cities. To develop comprehensive strategies aimed at retaining riders, it is necessary to understand the aspects of public transport that influence users to become loyal… read more here.
Keywords: loyalty public; transport; public transport; satisfaction loyalty ... See more keywords