A grounded theory model of service language in Australia's luxury hotels
Sign Up to like & getrecommendations! Published in 2017 at "Journal of Hospitality and Tourism Management"
DOI: 10.1016/j.jhtm.2017.09.003
Abstract: Abstract This exploratory study critically analyzes service providers' spoken language in luxury (five-star) hotels. Informed by an interpretive research paradigm and a grounded theory methodology incorporating a concurrent process of data collection and analysis, semi-structured… read more here.
Keywords: service providers; language; luxury hotels; service ... See more keywords
Children as customers in luxury hotels
Sign Up to like & getrecommendations! Published in 2020 at "International Journal of Contemporary Hospitality Management"
DOI: 10.1108/ijchm-03-2019-0272
Abstract: This purpose of this study was to explore two key issues in experiential marketing from an organizational perspective: the management of “strategic experiential modules” and the management of “service encounters” specific to a memorable experience… read more here.
Keywords: integrated model; management; luxury hotels; hotel ... See more keywords
Importance of F&B operation in luxury hotels: the case of Asia versus the US
Sign Up to like & getrecommendations! Published in 2020 at "International Journal of Contemporary Hospitality Management"
DOI: 10.1108/ijchm-06-2020-0546
Abstract: Purpose This paper aims to understand the effect of food and beverage (F&B) services on the operating performance of luxury hotels and to identify the heterogeneous effects of the luxury hotels’ F&B operation on the… read more here.
Keywords: performance luxury; operating performance; luxury; luxury hotels ... See more keywords
Post-pandemic pressures to pivot: tech transformations in luxury hotels
Sign Up to like & getrecommendations! Published in 2021 at "Worldwide Hospitality and Tourism Themes"
DOI: 10.1108/whatt-05-2021-0072
Abstract: PurposeThis study is an empirical exploration of the tech-based transformation strategies being adopted by luxury hotels in India to assuage the fear psychosis and restore guest confidence in the context of the COVID-19 pandemic. It… read more here.
Keywords: pressures pivot; pandemic pressures; luxury hotels; hospitality ... See more keywords
Sustainability Practices in Hospitality: Case Study of a Luxury Hotel in Arrábida Natural Park
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DOI: 10.3390/su13063164
Abstract: The agenda of researchers and practitioners in the tourism industry has focused on the demand for sustainable practices. Luxury hotels have also followed this trend, although studies are still limited. The aim of this study… read more here.
Keywords: case study; sustainability practices; luxury hotels; sustainability ... See more keywords