Improving frontline service employees' innovative behavior using conflict management in the hospitality industry: The mediating role of engagement
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DOI: 10.1016/j.tourman.2018.06.035
Abstract: Abstract Conflict within an organization is inescapable. However when frontline hotel employees can overcome conflicts their levels of engagement can increase and innovative behavior may emerge. The purpose of this study was to verify that… read more here.
Keywords: innovative behavior; management hospitality; hospitality industry; conflict management ... See more keywords