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Published in 2022 at "Hospital topics"
DOI: 10.1080/00185868.2022.2064788
Abstract: The current paper examined the impact of perceived service quality (PSQ) and patient complaint (PC) on patient satisfaction (PS). The study was carried out at the highest-level hospital, Vietnam. The self-administered questionnaire was distributed to…
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Keywords:
quality;
complaints management;
increasing perceived;
management increasing ... See more keywords