Managerial strategies and policies – Analysis of patient satisfaction based on demographic data
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DOI: 10.25122/jml-2018-0065
Abstract: Service quality of healthcare organizations is more and more determined by the patients’ satisfaction data. Therefore, the fairness of this comparison raises questions. The factors that could affect it are represented by the demographic characteristics… read more here.
Keywords: satisfaction; demographic data; managerial strategies; analysis patient ... See more keywords