Optimal pricing and service capacity management for a matching queue problem with loss-averse customers
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DOI: 10.1080/02331934.2020.1777126
Abstract: This study examines a matching queue problem (double-sided matching queue) where customers are loss-averse with respect to their waiting times. We first set the reference point and construct the loss-averse customers' utility function, then we… read more here.
Keywords: matching queue; capacity; loss averse; service ... See more keywords