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Published in 2017 at "Journal of Foodservice Business Research"
DOI: 10.1080/15378020.2016.1215757
Abstract: ABSTRACT The objective was to explore consumers’ expectations and experiences with buffet lunches at workplaces, using the disconfirmation paradigm. Consumers (N = 25) were interviewed before and after eating a buffet lunch. Interviews were transcribed…
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Keywords:
satisfaction;
consumer satisfaction;
satisfaction real;
meal ... See more keywords